If they don't have a phone number, they will still appear in Cloud Contacts but you will not be able to call them.
Make sure your synced contact has a phone number attached. Alternatively, you can hover over their name in the directory and click the phone icon. In the My Groups section, click Cloud Contacts and select a contact to call. Note: You can only call your synced contacts using the Zoom desktop app. Synced contacts are not available on the Zoom mobile app or provisioned desk phones. If you set up contacts sync, you can call contacts added to your Google, Office 365, or Exchange account. Note: Review the features and limitations of your outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you. Click the Caller ID drop-down menu to change the outbound caller ID number. Hover over the contact and click the phone icon to call them. Starred contacts: Click the Starred tab above the number pad to view your starred contacts. If the contact has several phone numbers, click the right arrow icon to view and select the number to call. Search contacts: Type a name or number above the dial pad to search through your internal, external, and synced contacts. 
Copy and paste: Copy and paste a number in the text field, then click the phone icon.If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call. Number pad: Dial a number using the on-screen or your keyboard number pad, then click the phone icon.
Call a number using one of these methods:. Note: If you're calling a phone number displayed in another application (for example, Outlook or a web browser), use click-to-dial or highlight-to-call.
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